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Airline Quality Ratings Released, Delta Top Rated Among BNA Carriers

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(CNN)--Virgin America ranked No. 1 in an annual airline rating report for the second consecutive year.


Overall, the U.S. airline industry had its best-ever performance in 2013 on the Airline Quality Rating, released Monday. The statistical study of U.S. airlines, co-authored by aviation and marketing professors, has been conducted since 1991.


The airline ratings are determined using a formula that considers multiple factors in consumer decision-making. On-time performance receives the most weight in the formula, followed by denied boardings, mishandled baggage and customer complaints. Data for all the criteria are drawn from the U.S. Department of Transportation's monthly Air Travel Consumer Report.


1. Virgin America2. JetBlue3. Hawaiian4. Delta5. Alaska6. Endeavor Air7. US Airways8. Southwest9. American10. AirTran11. Frontier12. United13. ExpressJet14. SkyWest15. American Eagle
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